Why taking care when returning an item is important to all of us
Shopping online is convenient, fast, and lets you receive new, clean clothes that have never been worn by anyone else.
At Liod, we work everyday to maintain this high standard of quality: each product you receive has passed strict production checks, is carefully packed and shipped in perfect condition.
Sometimes, sizing mistakes can happen, but we’ve made great progress here too:
- we have improved our size chart, making it even more accurate
- we offer personalized support to every customer: if you have any doubts, you can send us your measurements and we will help you choose the right fit.
Additionally, if you have any questions about our materials or how to use our garments (whether for sports, travel or everyday wear) our team is always available by phone or through our website chat.
When a return is possible (and when not)
We understand that sometimes you may need to make a return. However, please note that a return can only be accepted if the product is new, unused and in perfect condition, exactly as it was when you received it.
For the first fitting, we usually recommend wearing a cotton layer underneath (which doesn’t leave lint or fibers) and trying the polypropylene garment on top. This helps prevent the fabric from being contaminated in case a return is needed.
In recent years, there’s been a common, but incorrect belief, that you can buy a garment, wear it once for an event, and then return it.
For example, someone might think of wearing a shirt for a weekend in the mountains and sending it back on Monday.
This practice is not allowed, because once a garment has been worn, it is no longer considered new.
When we receive a returned item, it is carefully inspected by one of our trained staff members:
If the garment is found to be dirty, washed, wrinkled, damaged, or even scented (for example with detergent, food, smoke or frying odors), it cannot be resold and therefore cannot be accepted or refunded (the item will be destroyed).
A Rule That Protects Everyone
This policy is established by law and exists to protect everyone
- you, as the first person to receive a brand-new, untouched product
- and also those who may purchase after you.
Therefore, to avoid any unnecessary issues, we kindly ask you not to return products that differ from how they were originally shipped or items that have been worn, washed or contain other materials (such as hair, lint or pet fur).
The packaging must also be intact, undamaged and complete with all its components.
Please also note that, by law, certain products are excluded from the right of withdrawal for health and hygiene reasons.
"Your item is new and the next customer deserves it too.”
Think about it: when you buy a product, you expect it to be new, clean, and never worn.
This is your right and for the same reason, the next person who buys it deserves the same treatment.
Returning a worn item would mean circulating clothes that have already been used, creating a parallel market that makes the work unsustainable.
In the long run, the financial and environmental costs of these practices affect not only stores but all consumers.
A change that affects the entire industry
It’s no coincidence that even major brands have started revising their return policies.
Until recently, returns were the norm, but with the rise of “serial returners,” higher logistics costs and environmental impact (product destruction), many companies are now introducing additional fees or restrictions on returns in several countries.
The Christmas season: extra care needed
During the holidays, with the high volume of orders and gift exchanges, managing returns becomes even more delicate.
We kindly ask you to pay special attention during this period:
- always use our size chart
- if you are not sure, consider purchasing a Liod Gift Card.
If you're already a customer, note down the sizes of all your family members on a sheet so you always have them handy and can reduce errors to zero.
One last important note
Please remember that the complete return policy is always available on our website in the dedicated section.
As required by law, we emphasize that for hygiene and safety reasons, some items cannot be returned.
In particular, the right of withdrawal does not apply to items that:
- come into direct contact with the skin , or
- they are sealed for hygene reasons and are no longer in their original condition.
This is an exception designed to protect health, hygiene and the quality of the products you purchase.
In conclusion
Our mission is to provide you with high-quality, brand-new products, accompanied by transparent and fair service.
In return, we ask for the same care and attention when you choose to make a return.
If you have any questions about sizes, materials, or just want to get in touch with our customer service, give us a call or send us a message.
Together, we can make online shopping more sustainable, ethical, and above all, more satisfying for everyone.